About
A Bachelor of Information Systems graduate of the year 2022 has 3 years of experience in service desk operations and is capable of working collaboratively with a team. Additionally, they have more than 5 years of experience in Linux operating systems and proficient in managing various databases such as Postgre, SQL Server, and MySQL. With their experience and skills, they are ready to face challenges in the working world and contribute optimally to the company that hires them. Furthermore, they are committed to continuously developing their skills and knowledge in the field of information technology to provide the best solutions for the company and customers.

Service Desk Engineer & Support Engineer .
- Birthday: Subang,15 Jun 1998
- Website: www.example.com
- Phone: +6281214827906
- City: South Jakarta,DKI Jakarta
- Age: 25
- Degree: Bachelor
- Email: Syafriadidwi@gmail.com
Skills
Resume
Education
Master Of Informatics
2022 - Present
Pelita Harapan University
Bachelor of System Information
2019 - 2022
Bina Nusantara University
Diploma of Information System
2016 - 2019
Telkom University
Licenses & Certifications
PostgreSQL & MySQL Database Administration
Aug 2022
Linux Essentials Professional Development Certificate
Jan 2022
Junior Web Programmer
October 2019
Python For Machine Learning
July 2022
Professional Experience
Service Desk Operation
May, 2020 - Present
PT Finnet Indonesia
- provide technical support and solutions to IT problems that arise in companies or clients.
- In addition to providing technical support, you should also perform regular monitoring and maintenance of systems and devices to prevent potential problems from occurring in the future. You should also keep your technical knowledge up-to-date to be able to solve problems and provide the latest solutions.
- Monitoring transactions and maintaining an SLA above 99%
- Checking transactions with issues based on received server logs. Log data includes JSON,XML or ISO messages.
Logistics Staff
February, 2020 - May, 2020
PT PP Presisi Tbk
- Reccaping Invoices
- Ensuring casting work is done in accordance with applicable regulations
- Checking casting raw materials are in accordance with applicable regulations
Juior Web Developer - Intership
January, 20219 - May, 2019
PT Industri Telekomunikasi Indonesia (PT INTI)
- Designing website creation
- Designing the database to be used
- Testing the application
- Creating a User manual book
Juior Web Developer - Intership
Jun, 2108 - July, 2018
Direktorat Sistem Informasi Telkom University
- Adding email notification feature to IO website
- Changing the front-end appearance of the website
- Configuring SMTP and Webmail.